Customer Support


The Role:

The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.

Responsibilities include (but are not limited to):
  • Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform.
  • Supporting Streem’s Account Management team with day-to-day tasks associated with customer support, including data entry, brief building, brief exports and testing new products.
  • Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers.
  • Producing, reviewing, and delivering media and insights reports using Streem’s proprietary technologies.
  • Liaising with Streem’s Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform/product meets their requirements.
  • Producing transcripts, summaries, and downloadable media items.
  • Database maintenance, data entry, and exporting data for reporting.
  • Quality control of news content flowing through the platform.
  • Preparing media brief documentation for clients.
  • Other duties as determined by Streem from time to time.

What skills and experiences you’ll need:

  • Excellent verbal and written communication skills.
  • Strong customer-facing skills with the ability to take initiative and adapt to changing situations.
  • Proactive and enjoys a face-paced environment.
  • Have a keen interest in the Australian media landscape.
  • Positive can-do attitude, energetic, and media-savvy.
  • Ability to manage conflicting priorities and deadlines while maintaining a sharp attention to detail.

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