Customer Support
Sydney
Careers
The Role:
The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.
Responsibilities include (but are not limited to):
- Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform.
- Supporting Streem’s Account Management team with day-to-day tasks associated with customer support, including data entry, brief building, brief exports and testing new products.
- Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers.
- Producing, reviewing, and delivering media and insights reports using Streem’s proprietary technologies.
- Liaising with Streem’s Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform/product meets their requirements.
- Producing transcripts, summaries, and downloadable media items.
- Database maintenance, data entry, and exporting data for reporting.
- Quality control of news content flowing through the platform.
- Preparing media brief documentation for clients.
- Other duties as determined by Streem from time to time.
What skills and experiences you’ll need:
- Excellent verbal and written communication skills.
- Strong customer-facing skills with the ability to take initiative and adapt to changing situations.
- Proactive and enjoys a face-paced environment.
- Have a keen interest in the Australian media landscape.
- Positive can-do attitude, energetic, and media-savvy.
- Ability to manage conflicting priorities and deadlines while maintaining a sharp attention to detail.